Roastive Terms of Service

Reference translation. This English text is provided for convenience only. The Korean version at /terms is the authoritative original; in the event of any discrepancy in interpretation, the Korean version prevails.

Effective date: May 4, 2026 (Article 18, Delegated Issuance of Electronic Tax Invoices: June 20, 2026 / Article 12(5), entrusted processing of employee sensitive data: September 29, 2026)
Last amended: September 22, 2026 (Article 12(5) — controller/processor relationship and destruction rules for employee sensitive data (health examination certificates) entered by Members)
Governing language: Korean

Article 1 (Purpose)

These Terms set out the basic matters governing the rights, obligations and responsibilities of STANDARD SQUARE COFFEELAB (the "Company") and its Members in connection with the use of the Roastive service (the "Service"), as well as the conditions and procedures for using the Service.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

Service: The Roastive platform (web/mobile) operated by the Company, a SaaS solution that enables café and roastery operators to manage roasting profiles, inventory, orders, users and related matters.
Member: A person who has agreed to these Terms, entered into a service agreement with the Company, and registered for the Service.
Roastery: A multi-user workspace operated by a Member within the Service. Subscriptions are granted on a per-Roastery basis.
Paid Services: Subscription services such as Roastive Standard and add-on options that are available for a separate fee.
Trial: A 14-day period following registration during which all features of the Standard plan may be used free of charge.
Billing Key: The tokenized identifier of a payment method registered by a domestic (Korean) Member through the payment service provider (Toss Payments) for recurring billing.
Payment Service Provider: The operator to whom the Company has delegated payment processing for domestic (Korean) Members; as of the effective date of these Terms, this means Toss Payments Co., Ltd. 7-2. Merchant of Record: The operator that acts as the seller of record in transactions with Members located outside the Republic of Korea, handling payment, taxation and refunds on the Company's behalf; as of the effective date of these Terms, this means Paddle.com Market Ltd. ("Paddle").
Points: Prepaid credit that a Member charges or accrues in advance in order to use add-on services such as Kakao Alimtalk messaging and delivery fees. Points are a domestic-only service and are not offered to Members located outside the Republic of Korea (the services redeemable with Points — domestic shipping waybill issuance and Kakao Alimtalk message sending — are available only within Korea). The validity period of Points is governed by Article 9, Paragraph 6.

Article 3 (Posting and Amendment of These Terms)

The Company shall post these Terms on the initial screen of the Service or on a linked screen so that Members may print or copy them in full and readily review them in the course of transactions.
The Company may amend these Terms to the extent that such amendment does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, and the Act on Promotion of Information and Communications Network Utilization and Information Protection (the "Network Act").
Where the Company amends these Terms, it shall give prior notice through in-Service announcements and by email, stating the effective date and the reasons for the amendment, at least 7 days before the effective date (at least 30 days in advance where the change is unfavourable to Members).
Where the Company has announced the amended Terms under Paragraph 3 together with a clear statement of the period for expressing objection and of the presumption of consent in the absence of a response, a Member who does not expressly object shall be deemed to have consented to the amended Terms.
A Member who does not agree to the amended Terms may terminate the service agreement.

Article 4 (Formation of the Service Agreement)

The service agreement is formed when a person wishing to become a Member (an "Applicant") agrees to these Terms and the Privacy Policy, completes the registration form prescribed by the Company, and the Company accepts the application.
The Company may refuse an application, or subsequently terminate the service agreement, in any of the following cases:
- The Applicant has previously lost Member status under these Terms
- The application uses a name that is not the Applicant's real name, or uses another person's identity
- The Applicant has entered false information or has failed to enter information required by the Company
- A person under 14 years of age has applied without the consent of a legal representative
- The Applicant intends to use the Service for an improper purpose
- Approval is impossible due to reasons attributable to the user, or a clear violation of these Terms is otherwise confirmed

Article 5 (Provision of the Service)

The Company provides Members with the following services:
- Creation, storage and sharing of roasting profiles
- Inventory and order management
- Per-Roastery user permission management
- Cloud-based data synchronization
- Subscription payment and management
- Any other service that the Company develops or provides to Members through partnerships
The Service is provided 24 hours a day, year-round, as a general rule. However, the Company may temporarily suspend the Service on days or at times determined by the Company for scheduled system maintenance, expansion or replacement; temporary suspensions arising from scheduled work shall be announced in advance within the Service.

Article 6 (Subscription Plans and Add-on Options)

The Company offers the following subscription plans. Detailed features and fees are available on the pricing page within the Service.

Plan	Fee (VAT excluded)	Notes
Free	KRW 0	Limited use of basic features
Standard (monthly)	KRW 33,000 / month	All features
Standard (annual)	KRW 330,000 / year	Approx. KRW 27,500 per month
erp_user add-on	KRW 10,000 / month / seat	Per additional roaster or ERP user

Newly registered Members may use all features of the Standard plan free of charge for 14 days from the time of registration (the Trial). If no payment method is registered and no conversion to a paid plan is made before the end of the Trial, the account automatically converts to the Free plan.
The Company may change fees and add-on options upon prior notice. For existing Members, the amendment procedure set out in Article 3 applies.

Article 7 (Recurring Payment and Renewal)

Paid Services are provided on a prepaid recurring payment basis. A Member is deemed to have consented to automatic monthly (or annual) renewal at the time the first payment is completed.
Payments are processed according to the Member's country of residence, as follows.
- Republic of Korea: Processed through the payment service provider designated by the Company (Toss Payments) and automatically charged on the billing date using the Billing Key registered by the Member.
- All other countries: Paddle acts as the Merchant of Record and is the seller of record in the transaction with the Member, handling payment, taxation and refunds. In this case, Paddle's terms and refund policy also apply to the payment, and Paddle performs the billing and renewal schedule and any payment retries (dunning).
The billing currency is Korean Won (KRW) for Members in the Republic of Korea and United States Dollars (USD) for Members in all other countries. Value-added tax and applicable transaction taxes in each country (VAT, GST and the like) are charged separately in accordance with applicable law.
The next billing date shall be the same day of the month as the immediately preceding billing date; where the relevant month does not contain that day, it shall be the last day of that month (e.g. billing on January 31 → February 28/29).

Determination of the expiry date on renewal (subscription-renewal-policy) is handled according to the following five cases:

Current status	Member's payment action	Expiry date after renewal (`expires_at`)
Active (before expiry)	Repayment for the same plan	`MAX(current expiry, payment time) + 1 month` (remaining period preserved)
Active (already expired)	Repayment for the same plan	`payment time + 1 month`
Trial	Payment for a paid plan	`payment time + 1 month` (remaining Trial period is forfeited)
Canceled (before expiry)	Repayment for the same plan	`MAX(current expiry, payment time) + 1 month` (resubscription; status returns to active)
Payment attempted for a different plan	(while Active)	Payment is blocked. Plan changes follow a separate procedure

The Company may notify Members of an upcoming renewal by email or in-Service notification 7 days before the billing date.

Article 8 (Payment Failure and Delinquency)

Where the Company attempts to charge a Member's payment method on the recurring billing date but the payment fails due to insufficient funds, exceeded limits, card expiry or similar reasons, the Company shall notify the Member of that fact.
The Company shall carry out payment retries or guide the Member through changing the payment method for up to 7 days from the date of payment failure (the "Grace Period"), and may temporarily maintain the Member's access to Paid Services during the Grace Period.
If payment is not completed by the end of the Grace Period, the Company may restrict the use of some or all Paid Services upon prior notice.
The Company is not liable for data loss resulting from payment failure (for example, data accessible only through paid features). Members are responsible for regularly backing up important data while using Paid Services.

Article 9 (Termination and Refunds)

A Member may cancel a subscription at any time through the cancellation menu within the Service or through customer support.
Upon a cancellation request, automatic payment stops on the next scheduled billing date, and the Member may continue to use Paid Services until the currently paid period expires.
Given the nature of prepaid recurring billing, pro-rata refunds for mid-term cancellation are, as a general rule, not provided. However, refund procedures shall be carried out in accordance with the Act on the Consumer Protection in Electronic Commerce and other applicable laws in each of the following cases:
- The Member requests withdrawal of subscription within 7 days of payment and has not substantially used the Paid Services during that billing period
- The Member was unable to use the Service normally due to reasons attributable to the Company (in this case the Company shall refund on a pro-rata basis for the period of unavailability or, at the Member's election, provide an equivalent period of free extension instead)
- Any other case in which a refund obligation is recognised by applicable law
For overseas payments (Paddle), refunds are handled in accordance with Paddle's refund policy, and Members may request a refund directly through Paddle customer support as well as through the Company's customer support.
Refund method and processing period: Refunds are, as a general rule, processed to the same payment method used for the payment, and the refund procedure is initiated within 3 business days from the date the ground for refund is confirmed. Additional business days may be required before the refunded amount is actually reflected on the Member's payment method, depending on the payment service provider or card issuer.
Refund of remaining Points: Unused Points remaining after a top-up shall be refunded in full upon the Member's request. However, credits granted free of charge by the Company through events or promotions, and Points already used, are excluded from refund. The refund method and processing period follow Paragraph 4.
Validity period of Points: Points are valid for one year from the date of top-up or accrual, and Points that pass their validity period expire automatically. The Company shall notify Members of the upcoming expiry by email or in-Service notification beginning 30 days before the scheduled expiry date, and Members may use the Points before expiry or request a refund of remaining Points under Paragraph 5. Where Points are partially used or additional top-ups are made, the validity period is calculated per individual top-up or accrual unit.
Where a Member requests additional deletion of their data after termination, the Company shall process the request within a reasonable period. The Company bears no obligation to restore deleted data.
The Company may terminate the service agreement with a Member upon prior notice in any of the following cases; whether the remaining period is refunded shall be determined individually according to the reason:
- The Member has violated these Terms or applicable law
- The Member has interfered with the Company's or another Member's use of the Service
- The Member has attempted payment by improper means or has abused the refund process

Article 10 (One Account = One Active Session Policy)

To prevent circumvention of payment and to strengthen security, the Company permits only one active session at a time per Member account (the "Concurrent Session Limit").
Where a login is made from a new device or browser using the same account, any existing session is immediately invalidated and that device is automatically logged out.
On a forcibly logged-out device, a notice reading "You have been automatically logged out because this account was signed in on another device" is displayed. The Member may log in again and continue using the Service.
Where a Member wishes to grant concurrent access to additional users, the Member must create separate user accounts and pay for the erp_user add-on option under Article 6.
Sharing a single account among multiple natural persons, whether concurrently or sequentially, in order to avoid payment for the erp_user add-on option, constitutes a violation of these Terms.
Upon detecting abnormal login patterns, the Company may request additional authentication, temporarily lock the account, or impose usage restrictions.

Article 11 (Obligations of Members)

Members shall not engage in any of the following:
- Entering false information when applying for registration or making changes
- Misappropriating another person's information
- Modifying information posted by the Company without authorization
- Infringing the copyright or other intellectual property rights of the Company or any third party
- Damaging the reputation of, or interfering with the business of, the Company or any third party
- Disclosing or posting to the Service any obscene or violent message, image or sound, or other information contrary to public order and morals
- Using the Service for commercial purposes without the Company's consent (including resale, leasing or hosted resupply of the Service itself)
- Accessing the Service abnormally using automated tools (bots, scrapers, crawlers and the like)
- Circumventing the one-account-one-session policy
- Any other unlawful or improper act
Members shall cooperate with the Company's operations so that the Company can provide the Service stably, and shall comply where the Company discovers a violation and requests correction.

Article 12 (Ownership and Backup of Member Data)

Ownership of all content entered or uploaded to the Service by a Member — including roasting profiles, inventory data and order data (collectively, "Member Data") — belongs to the Member.
The Member grants the Company a non-exclusive licence to store, reproduce, transmit, display, back up and analyse Member Data to the extent necessary to operate the Service.
The Company operates a reasonable backup policy; however, ultimate responsibility for preserving Member Data rests with the Member. Members are responsible for separately backing up important data.
Upon termination of the service agreement (cancellation or withdrawal), the Company shall destroy Member Data as provided in the Privacy Policy. Members may export their data before termination (limited to formats supported by the Service).
Where a Member enters into the Service personal data of third parties such as its employees (including employee health examination certificates, which are sensitive personal data under Article 23 of the Personal Information Protection Act), the Member is the controller of that data and the Company acts solely as a processor performing storage and management under Article 26 of the same Act. In that case:
1. The Member is responsible for securing a lawful basis for processing, such as obtaining the data subject's separate consent, and for fulfilling any notice and disclosure obligations owed to the data subject under applicable law.
2. The Company shall not use the data for any purpose beyond the entrusted work or provide it to third parties, and shall apply the technical and administrative safeguards set out in the Privacy Policy.
3. The Company sub-entrusts storage of the data within the scope of cloud infrastructure operation (the processor named in Article 5 of the Privacy Policy), and the Member consents to this by accepting these Terms.
4. When the Member deletes an employee or a document in the Service, the Company shall destroy the original sensitive data without delay, and shall retain records of viewing, registration and destruction for the period prescribed by applicable law.

Article 13 (Obligations of the Company)

The Company shall not engage in any act prohibited by applicable law or these Terms or contrary to public order and morals, and shall use its best efforts to provide the Service continuously and stably as set out in these Terms.
The Company shall establish security systems to protect Members' personal information, and shall publish and comply with its Privacy Policy.
Where the Company recognises an opinion or complaint raised by a Member in connection with use of the Service as justified, it shall address the matter within a reasonable period.

Article 14 (Intellectual Property Rights)

Copyright and intellectual property rights in the Service itself and in all works created or provided by the Company belong to the Company.
Members shall not use, for commercial purposes, information obtained through use of the Service in which intellectual property rights belong to the Company — by reproduction, transmission, publication, distribution, broadcasting or any other means — nor allow third parties to do so, without the Company's prior consent.
Members' rights in Member Data are governed by Article 12.

Article 15 (Modification and Suspension of the Service)

The Company may modify all or part of the Service it provides according to operational or technical needs, and shall give notice within the Service or by email before the modification.
The Company may restrict or suspend all or part of the Service in any of the following cases:
- Where it is unavoidable due to construction work such as maintenance of Service equipment
- Where a Member has interfered with the Company's business activities
- Where normal use of the Service is impaired by a power outage, equipment failure, a surge in usage or similar causes
- Where provision of the Service is impossible due to a failure at an external service provider such as the payment service provider or cloud infrastructure operator
- Where there is any other force majeure event such as a natural disaster or national emergency
The Company shall bear liability for damage suffered by a Member or a third party as a result of a suspension under this Article, within the limits set out in Article 16.

Article 16 (Limitation of Liability)

The Company is not liable for delay in or suspension of the provision of the Service due to causes beyond the Company's reasonable control, including natural disasters, war, riot, labour disputes, internet failures, or failures at the payment service provider or cloud infrastructure provider.
The Company is not liable for impairment of Service use caused by reasons attributable to the Member.
The Company is not liable for a Member's failure to obtain, or loss of, revenue expected from use of the Service.
The Company is not liable for the reliability, accuracy or content of information, materials or statements posted to the Service by a Member.
Except as otherwise provided in these Terms or by applicable law, the Company's aggregate liability for damages to a Member in connection with these Terms shall be limited to the lower of (i) the total service fees actually paid by that Member to the Company during the six months immediately preceding the date the cause of action arose, or (ii) one million Korean Won (KRW 1,000,000). This limitation does not apply where the Company has acted with wilful misconduct or gross negligence.
The Company is not liable for indirect, special or consequential damages or lost profits, even if it was advised of, or could have been advised of, the possibility of such damages in advance.

Article 17 (Dispute Resolution and Jurisdiction)

These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
Disputes arising between the Company and a Member shall first be resolved through mutual consultation; where consultation fails, the matter shall be brought before the competent court under the Civil Procedure Act.
Where a Member raises an opinion or complaint with the Company in connection with use of the Service, the Company shall endeavour to provide a first response within 5 business days.

Article 18 (Delegated Issuance of Electronic Tax Invoices)

Formation of the delegation: For the purpose of using the Service, a Member (Roastery) delegates to the Company the issuance of electronic tax invoices for the Member's own transactions (for example, coffee beans and related goods and services supplied by the Member to its own customers and business partners). The Company issues electronic tax invoices in the Member's name pursuant to Article 69 of the Enforcement Decree of the Value-Added Tax Act.
Scope of the delegation: The Company performs the following tasks:
- Preparation and issuance of electronic tax invoices
- Transmission to the National Tax Service and retention of issuance results
- Notification of issuance to the purchaser (recipient of supply) by email or otherwise
- Retention of issued electronic tax invoices (5 years, pursuant to Article 71(3) of the Value-Added Tax Act)
- Support for cancellation of issuance and issuance of revised tax invoices at the request of the Member or the purchaser
Use of business registration information: The Company records the following information registered by the Member in the Service on the tax invoice form at the time of issuance. The Member is obliged to keep such information accurate.
- Business registration number, trade name, representative's name, place-of-business address, business type and business item, tax invoice recipient email address, and taxation type (general, simplified or tax-exempt)
Notation of the delegate's information: Pursuant to Article 69 of the Enforcement Decree of the Value-Added Tax Act, the Company also records its own business registration number (567-48-00956) on issued electronic tax invoices as the delegate's information.
Time of issuance: Issuance occurs automatically at the time payment is completed (per-transaction issuance) or at the periodic batch issuance time selected in advance by the Member. Members may review the issuance timing policy and issuance history within the Service.
Responsibility for VAT filing: Sales reflected in issued electronic tax invoices are attributed to the Member (supplier), and the obligation to file value-added tax returns rests with the Member. The Company only performs the issuance work on the Member's behalf and does not file tax returns for the Member.
Allocation of responsibility:
- Issuance errors arising from errors, omissions or delayed updates in information provided by the Member, and any resulting penalty taxes, shall be borne by the Member.
- Issuance errors arising from system failures, delays or technical defects on the Company's side, and any resulting penalty taxes, shall be borne by the Company, within the limits of liability set out in Article 16.
Withdrawal of the delegation: A Member may withdraw this delegation at any time. Upon withdrawal, the Company shall immediately cease delegated issuance. The validity of electronic tax invoices already issued is unaffected, and the Member may either perform the retention obligation directly or download the retained materials from the Service.
Handover of records upon termination: Where the service agreement terminates, the Company shall provide reasonable cooperation so that issuance history and PDF copies can be provided in the format requested by the Member (limited to formats supported by the Service).

Article 19 (Miscellaneous)

Matters not specified in these Terms shall be governed by applicable law and by the detailed operating policies of the Service or the individual service guidance established by the Company.
The Company may maintain separate operating policies in addition to these Terms. Where such content conflicts with these Terms, these Terms prevail (provided that where an operating policy is more favourable to Members, that operating policy prevails).
Even if any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in effect.

Addenda

These Terms take effect on May 4, 2026.
The addition of Article 18 (Delegated Issuance of Electronic Tax Invoices) and the consequent renumbering of provisions take effect on June 20, 2026.
The amendment dated August 26, 2026 (addition of Article 2(7-2) defining the Merchant of Record; Article 2(8) clarifying that Points are domestic-only; Article 7(2) and (3) country-based payment branching; Article 9(3) proviso on refunds for overseas payments) takes effect 7 days after the date of announcement.
The amendment dated May 29, 2026 (correction of the payment service provider's name; addition of the definition of Points in Article 2; clarification of refund procedures in Article 9 and addition of refunds of remaining Points and of the Points validity period) takes effect 7 days after the date of announcement.